Welcome to Zonaflow — a smart tourism platform designed to help visitors discover the best routes, crowd levels, and eco-friendly travel experiences across Bali destinations such as Monkey Forest Ubud and beyond.

Your privacy is important to us. This Privacy Policy explains how Zonaflow (“we”, “our”, or “us”) collects, uses, and protects your personal information when you access our website, mobile application, and related services (collectively, the “Service”).

1. Information We Collect

We collect information to improve your travel experience and personalize our recommendations. The data we collect includes:

a. Personal Information
When you interact with our website or app, you may voluntarily provide:

• Name and contact details (e.g., email address, phone number)
• Account login credentials (if you register)
• Feedback, inquiries, or reviews you submit

b. Usage and Technical Data
When you use Zonaflow, we automatically collect:

• Device information (model, OS, browser type)
• IP address and approximate location
• Pages visited, clicks, and interaction history
• Referring URLs and session duration
• Anonymous analytics via cookies or similar technologies

c. Location Data (Optional)
If you enable location services, we may collect your real-time location to:

• Suggest nearby tourist spots and eco routes
• Estimate crowd levels and waiting times
• Offer best travel times and route alternatives

You can disable location access anytime through your device settings.

2. How We Use Your Information

We use your data to:

• Provide personalized route and timing suggestions
• Display real-time crowd insights at destinations
• Enhance eco-friendly travel experiences
• Maintain and improve platform performance
• Send notifications or updates (only if you opt in)
• Analyze usage trends to improve future services

3. Cookies and Tracking Technologies

We use cookies, web beacons, and analytics tools to understand how visitors interact with our website.
You can manage or disable cookies in your browser settings. Some features may not function properly if cookies are turned off.

4. Data Sharing and Disclosure

We do not sell or trade your personal data.
However, we may share limited information in these cases:

• Service Providers: With trusted analytics or hosting partners who process data under confidentiality agreements.
• Legal Compliance: If required by law or government authorities.
• Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

5. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
While we strive to use industry-standard security protocols (HTTPS, encryption, etc.), please note that no system is completely secure.

6. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations.
If you close your account or request deletion, we will securely erase your personal data from our systems.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent for specific data uses
• Opt out of marketing communications

To exercise these rights, please contact us at:
privacy@zonaflow.com

8. Third-Party Links

Our platform may include links to third-party websites (e.g., ticket booking sites or tourism partners).
We are not responsible for their privacy practices. Please review their policies before providing any personal information.

9. Children’s Privacy

Zonaflow is not intended for children under 13 years old.
We do not knowingly collect personal data from minors. If you believe a child has provided personal information, contact us to delete it.

10. International Data Transfers

If you are visiting from outside Indonesia, please note that your data may be transferred and processed in Indonesia or other countries where we operate.
We ensure that adequate protection measures are applied in accordance with applicable privacy laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our technology or legal requirements.
The latest version will always be available on our website, with the effective date clearly stated.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, you can contact us at:

Zonaflow – Smart Travel Solutions
Bali, Indonesia
privacy@zonaflow.com
www.zonaflow.com